Complaints Process

At Johnsons we are always focused on customer service but occasionally things don’t quite go according to plan. Whilst we will always try to resolve any such issues as quickly as possible we also value any feedback you might have.

If you feel the need to raise a formal complaint, please email the details to customercare@johnsonshottubs.co.uk, addressing the email to the Complaints Resolution Team.

Please include the following details:

  • Your name
  • Your address
  • Details of the complaint 
  • Any relevant pictures of the issue

We will aim to respond to any such communication with 2 working days.

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